Digital Operations Coordinator

Job Title: Digital Operations Coordinator

Reports to: Quality Assurance Manager

Location: Remote (East Anglia)

Contract Type: Full-time

Overview:

The Digital Operations Coordinator plays a key role in supporting the smooth running of the organisation’s global auditing and certification programmes. This position combines coordination, digital system management, and process improvement to ensure efficient, reliable audit operations.

The Role:

As the Digital Operations Coordinator, you’ll manage audit applications, scheduling, and documentation through online booking systems. You’ll work closely with auditors and internal teams, maintaining accurate data, ensuring timely communication, and developing digital tools and workflows that enhance operational performance.

Key Responsibilities:

• Process incoming audit applications and maintain accurate digital records.
• Manage the central audit schedule and track timelines effectively.
• Coordinate assignments and documentation between auditors and partners.
• Support the development of digital workflows and process improvements.
• Use SharePoint, Excel, Power BI, and HubSpot to manage data and reporting.

Skills & Attributes:

• Confident using digital platforms such as SharePoint, Power BI, Excel, and HubSpot.
• Highly organised, with excellent attention to detail and communication skills.
• Able to prioritise multiple tasks and work effectively in a remote environment.
• Proactive, reliable, and comfortable improving systems and digital processes.

What’s Offered:

• Flexible working and a supportive, collaborative culture.
• Full remote working
• Opportunity to grow within a mission-led, not-for-profit organisation.
• Professional development and career progression potential.
• Competitive salary based on experience.